Shipping and Delivery Policy
Thank you for visiting and shopping at http://www.manukaeco.au.
You can expect nothing less than five-star treatment when you order from us but we cannot guarantee the delivery times as we use 3rd parties. If you have any questions regarding the delivery of your parcel, please contact us.
- We use Australia Post for most of our shipping. Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia.
- International customers can expect their orders to arrive between 7 and 14 days from the time the order was placed.
Free shipping Australia-wide for orders over AUD $149.99
Refund and Returns Policy
Please choose with care, as honey is a natural food product and cannot be returned for change of mind.
Each jar of our honey is carefully prepared and thoughtfully packaged to preserve its purity and quality. While we take every precaution to ensure it arrives safely, occasional damage may occur during transit. If your order arrives damaged, please notify us within 7 days of delivery and share clear photographs of the product and its packaging. Once reviewed, we will be pleased to arrange a refund or replacement.